How can I access my books?
Downloading past purchases is easy! First login here and then follow the directions here.
Am I allowed to print this book?
I paid for the book(s) with PayPal but I haven't received any email notifications. How long does it take?
Transactional emails often end up in spam folders. To avoid that, make sure that email@example.com is in your address book. If you think your emails might have ended up in spam, here are directions for retrieving them:
- Search Gmail Spam
- To avoid having ebook purchase emails end up in your spam folder, add firstname.lastname@example.org to your Gmail address book.
- Look in Apple/iCloud Junk Folder
- To avoid having future ebook purchase emails end up in your junk folder, click the above link and follow the instructions under the heading Indicate that a message isn’t junk .
To avoid having future ebook purchase emails end up in your junk folder, click the above link and follow the instructions..
The ebook opens on my Apple device (iPhone, iPad, etc.) but there are no images.
On iOS (iPhone and iPad) devices, PDF files (like the ebooks) are typically loaded by a PDF "reader" that is built into Safari and Chrome. This reader is different from the official Adobe Acrobat Reader provided by Adobe Software, the company that invented the PDF standard. Usually, the reader built into browsers like Safari and Chrome works fine. Occasionally, for larger and more complex PDF files, the built-in readers fail to display the PDF document properly. That is what appears to be happening with some of our customers looking at a couple of our ebooks.
The remedy is to use Adobe's official Acrobat Reader, which is available for free from the Apple App Store. Although it varies between versions of iOS, recent versions should allow you to "share" your ebook from the browser to the Adobe Reader App. If you are given the opportunity to make this the default app for PDF files, we encourage you to do so.
How do I find my download?
Easy to follow instructions for finding downloaded files on Windows, Apple, and Android systems is available here.
I cannot open my ebook. What should I do?
Make sure you have the latest version of Adobe PDF reader. You can download it FREE for almost any computer, tablet, or smart phone here:
What software do I need to read the ebooks?
Our ebooks are formatted as widely supported Portable Document Format (PDF) files. Software programs that display PDF files are called PDF readers.
If you do not have a PDF reader, you can download one for almost any computer, tablet, or smart phone here:
How do I save my ebooks to my Apple iBooks?
If you want to access your ebooks on your Apple iPad or iPhone, follow this link to Apple's support site:
Use iBooks with PDF documents on your iPhone, iPad, and iPod touch